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After you place your order, you will receive e-mails about your order.
Below are examples
of e-mails you might receive:
- Your order has been received.
This e-mail confirms that we have received your order. It includes your order
number. Keep this e-mail for your records.
- Advance Sales Notice.
This e-mail informs you that an item from your order is not available for immediate shipment
and will ship when it is available. Your credit card is charged when the item is shipped.
- Your order has shipped.
This e-mail confirms that your order or part of your order has shipped. You may receive
multiple e-mails depending on the items you selected. The arrival time of your order depends on the shipping method selected
and your shipping location.
- Important notice about your order.
There are a few reasons why you would receive this e-mail, including: difficulty
in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive
a notice like this, please e-mail a Customer Service Specialist immediately so the problem can be addressed. |
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| Check the status of your most recent orders by e-mailing. This is the easiest and fastest way to get
the most current information regarding your JLC Audio orders. An order summary page will provide you with
detailed information about your current order or past orders. After your order is shipped, your tracking number, if available,
will be displayed. You can click on the tracking number to view the delivery status of your order. A shipping company may
not have the ability to track a number for up to 24 business hours. |
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| Delivery of your items can take anywhere from three to eight full business days, depending on your
location and the shipping method you select at Checkout. Most orders begin the order process as soon as your online purchase
is completed. Your item will be shipped once the item is located in stock, your payment is approved, and the receiving address
is verified. You will not be charged for any item until it is shipped to you. Business days are Monday-Friday, excluding federal
holidays within the United States. |
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Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons
are:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled due to a customer request.
IMPORTANT:
We can only cancel orders that have not
been shipped yet.
To cancel your order please e-mail us jlcaudio1@verizon.net | |
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